The proceedings were just published containing my paper: A. de Moor (2012). Towards Sheltered Communication Systems Design: A Socio-Technical Perspective. In Proc. of the 9th Community Informatics Research Network Conference, Prato, Italy, November 7-9, 2012.
Social media are powerful conversation technologies. However, exactly how social media afford and constrain complex social requirements in collaborative communities is still ill-understood. One of these requirements concerns the need for sheltered communication systems: systems that support and interlink spheres of stakeholder communication with different required degrees of opacity. We introduce our Socio-Technical Conversation Context Framework as a way to analyze and design such complex socio-technical communication systems. We use collaboration patterns grounded in this framework as conceptual building blocks to capture design lessons learnt about matching community requirements with enabling tool functionalities. We illustrate the approach with the “sheltered communications” lessons learnt in a Dutch case of developing an e-learning tool system for students with physical and mental limitations.