Presentation at the National Research Council Canada

090321_nrcc3On Monday, I will give another version of the talk “From Inspiration to Activation: Making Online Collaborative Communities Work” that I gave at the University of Alabama in Huntsville, this time at the National Research Council Canada Institute for Information Technology in Fredericton, New Brunswick. It’s good to have another opportunity to present  and get quality feedback on these ideas that have been keeping me busy for such a long time.


Inspiration is a necessary, but not a sufficient, condition for collaborative communities to work. Such communities often make use of complex Internet-based tool systems. In these systems, work gets distributed over many tools, often leading to the fragmentation of communicative acts. To address this problem, explicit attention needs to be paid to community activation. We outline a conceptual model of online collaborative communities. We introduce the use of collaboration patterns for defining socio-technical design solutions for activation problems. We illustrate the approach by discussing the results from a digital class experiment. Applications ranging from e-government to scientific collaborations are discussed.

The talk will webcast live: Mon March 23, 10:30 am – noon Atlantic Daylight Time:

Distant participants should be able to ask questions via chat.

(The archived version of my talk is available at:

From Inspiration to Activation: Making Online Collaborative Communities Work

Invitation to my UAH lecture, January 21, 2009On January 21, I presented my lecture “From Inspiration to Activation: Making Online Collaborative Communities Work” in the UAHuntsville Distinguished Speaker Series. It was a revised version of the invited talk I gave at the ALOIS 2008 conference in Venice in May 2008. In the lecture I addressed how collaborative communities require not only the sense of purpose and drive provided by inspiration, but also the activation of the community in terms of explicitly supporting the initiation, execution, and evaluation of  goal-oriented (online) communication processes. To this purpose, a socio-technical design process is needed in which the communicative context and tool system are matched.

A major theme in my lecture was the paradigm-shifting approach of the Obama administration to involve the general public, not only in getting elected, but also in providing ideas for and feedback on the policies proposed. Key priorities are communication, transparency, and participation, which, not coincidentially are also the foundations of the field of community informatics. Only four years ago, this new reality seemed only but a distant dream. It is incredibly exciting to witness community informatics history in the making, right in the heart of our global democratic system!

Although the Obama approach is a unique and most promising experiment on an unprecedented scale, it will need to go beyond current ambitions of soliciting feedback from individual citizens. In order to at least partially address the many highly complex, interlocking wicked problems like the credit crisis, global warming, poverty, environmental degradation and war, it will need to invest heavily in creating and nurturing a multitude of collaborative communities. These communities should bring together representatives of societal stakeholders such as government, science, corporations, NGOs, and so on. These communities should help them work together effectively and efficiently and break through organizational, political, disciplinary and ethnic boundaries. Only in this way can scalable solutions be developed that are workable and acceptable to the majority of people affected.

My presentation given at UAH can be viewed here:

IADIS International Conference Web Based Communities 2008


Amsterdam, The Netherlands, 24 to 26 July 2008


part of the IADIS Multi Conference on Computer Science and Information Systems

(MCCSIS 2008)

Amsterdam, The Netherlands, 22 to 27 July 2008


* Conference background and goals

The mission of this conference is to publish and integrate scientific results and act catalytically to the fast developing culture of web communities. The conference invites original papers, review papers, technical reports and case studies on WWW in particular the emerging role of so-called WWW-Based Communities.